Advanced Support Specialist
technologies-expected :
- Oracle
- PostgreSQL
- C
- C++
- Python
responsibilities :
- Providing advanced software support for payment solutions (front to back) offer by Worldline;
- Troubleshooting software issues reported by customers and partners through our Regional Support, related to terminal payment software and platform;
- Analyzing communication traces, application logs, reviewing source code/specifications and providing solutions in a timely manner;
- Ensuring the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis and conclusion to the appropriate stakeholders;
- Working closely with Operations team to migrate impact on production issues;
- Developing/updating tools for troubleshooting or internal use;
- Reviewing, creating and distributing guidelines and best practices where appropriate;
- Identifying opportunities to improve service efficiencies;
- Providing ad-hoc training when necessary.
requirements-expected :
- We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Experience in troubleshooting software issues;
- Proficiency in Linux environment;
- Experience in Oracle or PostgreSQL;
- Proficiency in C/C++, Python, shell scripts development would be an asset;
- Experience in TCP/IP and SSL/TLS communications;
- Knowledge of payment solutions and cryptography would be a plus;
- Strong communication and problem solving skills, as well as ability to translate technical information to a non-technical audience;
- Ability to work collaboratively with other departments to resolve complex issues;
- Ability to manage priority conflicts and set appropriate expectations;
- Team player who is a self-motivated, results driven and analytical person
offered :
- At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
- Private Medical Care.
- Life insurance.
- Lunch and Travel reimbursement.
- Attractive bonuses.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- extra social benefits
- meal passes
- holiday funds
- employee referral program
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