Business Analyst
responsibilities :
- Technical Solution Planning: Provide strategic planning and a comprehensive overview of technical solutions to stakeholders, specifically focusing on Microsoft Dynamics 365.
- Level 2 Support: Offer advanced support for Microsoft Dynamics 365, resolving complex system issues and ensuring system reliability and performance.
- Functional Setup and Configuration: Configure and manage Microsoft Dynamics 365 settings according to functional requirements.
- User and Access Management: Manage users and define access rights within Microsoft Dynamics 365 to maintain security and operational integrity.
- Training and Documentation: Create and maintain detailed training materials and documentation for Microsoft Dynamics 365; conduct training sessions to introduce new features.
- Community Engagement: Lead the local key user community for Microsoft Dynamics 365, fostering engagement and continuous learning.
- User Satisfaction and Follow-up: Monitor user satisfaction and respond to feedback to improve the Microsoft Dynamics 365 user experience.
- Business Performance Monitoring: Track and analyze tool usage and business KPIs through Microsoft Dynamics 365 to ensure alignment with business objectives.
- General Support and FAQs: Provide ongoing support and maintain a knowledge base for frequently asked questions about Microsoft Dynamics 365.
- Local Support Assistance: Support local key users and administrators with Microsoft Dynamics 365-specific configuration challenges.
- Knowledge Management: Develop and maintain documentation and procedures for first-level support related to Microsoft Dynamics 365.
- Collaboration with IT and Business Partners: Collaborate with developers, integrators, and business partners on enhancements and upgrades to the Microsoft Dynamics 365 system.
- Integrating 3rd party solutions: working with API or connectors to integrate external systems with Microsoft Dynamics 365 (i. e. CTI, BI)
- Compliance: Ensure all configurations and deployments comply with IT policies and procedures.
requirements-expected :
- Minimum 2 years’ experience MS Dynamics tool configuration
- Fluent business English (written and spoken)
- Business Acumen: Strong understanding of business operations and strategic implications with a focus on Microsoft Dynamics 365.
- Customer Focus: Strong dedication to meeting the needs of users, enhancing their interaction with Microsoft Dynamics 365.
- Communication and Influence: Excellent communication skills with an ability to effectively advocate for system improvements and influence stakeholders.
- Team Collaboration: Ability to build relationships and effectively work within and across teams.
- Change Management: Skilled in managing organizational change, particularly related to technology implementations like Microsoft Dynamics 365.
- Results-Oriented: Demonstrated ability to meet and exceed targets, especially in technology-driven projects.
- Project Management: Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
- Problem Solving: Analytical and creative approach to solving technical and business challenges using Microsoft Dynamics 365.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- holiday funds
- christmas gifts
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