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Business Tech Support / IT Support
Odpowiedz na ogłoszenietechnologies-expected :
- SAP
responsibilities :
- Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
- Provide hands-on support for end-user incidents that cannot be resolved remotely.
- Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
- Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
- Document and communicate ongoing assignments, progress, and potential areas for improvement.
- Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e. g. , ISP, telephone services).
requirements-expected :
- Solution-oriented approach, service-mindset and value interpersonal communication.
- Experience in providing hardware and software diagnostics and support.
- Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc. ).
- Proficiency in understanding IT infrastructure services, components, and architecture.
- A holistic approach with a commitment to solving issues by identifying and addressing root causes.
- Ability to multitask and manage different situations and people simultaneously.
- Strong communication skills.
- Knowledge and understanding of systems (operating systems, APIs, etc. ).
- Service delivery and troubleshooting skills.
- Technical writing abilities.
- Experience with ITSM and ServiceNow.
- Fluent in written and spoken English & Polish.
offered :
- Stable employment contract in an international company with a unique culture.
- Hybrid work model (3 days in the office, 2 days WFH).
- 25% staff discount for you and your family member.
- Access to the LinkedIn Learning Platform.
- Sharing the cost of Sports Activities.
- Sharing the cost of Private health insurance.
- Referral Program for external colleagues joining.
- Regular feedback from your manager and colleagues, so you can grow.
- Extensive internal trainings and onboarding program.
- Possibility of growing within the company (over 70% of our recruitment processes are internal).
benefits :
- sharing the costs of sports activities
- private medical care
- life insurance
- corporate products and services at discounted prices
- no dress code
- employee referral program
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