CMDB Consultant / Business Analyst
responsibilities :
- You will be a member of project team that implements ITSM solutions for external customers. The solution is based on third-party system and aligned with ITIL best practices. During the project you will combine the role of business analyst with CMDB consultant by:
- Working closely with external customers: identify needs, gather requirements and analyzing customer's expectations
- Modeling business processes with focus on CMDB
- Developing a standard for IT configuration management methodology
- Suggesting optimizations and areas for improvement
- Hosting workshops and meetings with the customer, presenting solutions to stakeholders
- Creating a concept of final solutions based on third-party vendors' systems
- Close cooperation with technical teams
- Maintains Customer data to ensure CMDB accuracy and completeness
- Verification whether delivered solution meets business needs
- Collaboration within a team of business analysts
- Works with other ITSM processes to understand new requirements and identify how Configuration management can support
requirements-expected :
- Higher technical degree (IT, systems engineering, IT management or related)
- Minimum of 2-4 years of experience in Configuration Database Management (CMDB) or related areas in IT
- Experience working with CMDB tools such as BMC Atrium(CMDB), ServiceNow, Jira Insight (Assets), or other popular configuration management systems
- Knowledge of configuration management best practices and standards, including ITIL processes for CMDBs
- Experience working with databases, SQL and basic knowledge of data management scripts
- Ability to integrate CMDB with other ITSM systems and monitoring and management tools, as well as Discovery systems
- Strong analytical skills, ability to identify and solve problems related to configuration data
- Attention to detail and thoroughness in maintaining configuration data
- Ability to communicate effectively with technical and non-technical teams, including the creation of documentation and reports
offered :
- Flexible forms of employment and working hours (CoE or B2B)
- An interesting, challenging job in the dynamically developing Capital Group company;
- Work on innovative projects using modern technologies;
- Direct impact on shaping the image of the Capital Group's companies on the market;
- Possibility to develop competences in a wide range;
- Attractive salary;
- Stability of employment and a friendly work atmosphere;
- Cool benefits, among others integration meetings, internal company competitions, fruit Tuesdays, sweet Thursdays and much more;
benefits :
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- no dress code
- video games at work
- coffee / tea
- leisure zone
- holiday funds
- baby layette
- christmas gifts
- birthday celebration
- sharing the costs of a streaming platform subscription
- employee referral program
- charity initiatives
- family picnics
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