Critical Tickets Coordinator (Ownership & Validation Management)
responsibilities :
- Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements
- Tracking and Escalating critical IT incidents according to the defined Service Levels
- Coordinating activities with IT teams and/or external support teams to complete the incident resolution
- Validating priority of critical incidents by assessing business impact
- Cooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Germany, Brazil, China realizing Follow The Sun model)
requirements-expected :
- Very good English and German (both written and spoken)
- ITSM knowledge (ITIL / COBIT certification would be an advantage)
- Excellent oral and written communication skills
- Analytical and critical thinking
- Effective team player and leader who can work independently when necessary
- Ability to handle and perform in stressful situations
- Business oriented attitude
- Experience in a global, multicultural environment will be a plus
offered :
- We would like to offer you number of amenities for you and your loved ones.
- Work #LikeABosch:
- Contract of employment and a competitive salary (together with annual bonus)
- Flexible working hours with home office after the pandemic as well
- Referral Bonus Program
- Copyright costs for IT employees
- Canteen in the office with co-financed lunches
- Grow #LikeABosch:
- Complex environment of working, professional support and possibility to share knowledge and best practices
- On-going development opportunities in a multinational environment
- Broad access to professional trainings, conferences and webinars
- Language courses
- Live #LikeABosch:
- Private medical care and life insurance
- Multisport card and sports teams
- Number of benefits for families (for instance summer camps for kids)
- Non working days on the 24th and 31st of December
benefits :
- private medical care
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- integration events
- coffee / tea
- leisure zone
- pre-paid cards
- employee referral program
- charity initiatives
- family picnics
- Lawyer consultation
- Summer and winter activities for children
- kafeteria
- karta lunchpass
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