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Customer Experience Expert
Odpowiedz na ogłoszenietechnologies-expected :
- Jira
about-project :
- As a Customer Experience Expert will be responsible for will perform tasks as part of the Customer Experience Team in the area of retail banking. Our Customer is focused on banking/automotive sector. You will have a chance to cooperate with Stakeholders and Team members in Agile methodology.
responsibilities :
- Analyzing the customer experience and identifying and recommending areas for change by product, channel, or customer experience category in the retail banking offering area
- Monitoring the quality and effectiveness of customer service and the level of satisfaction indicators
- Designing solutions to improve the customer experience and supporting the implementation process
- Designing and optimizing the user experience of digital tools offered to clients
- Seeking market benchmarks and implementing solutions based on them for customer paths for products in various sales channels
- Working with the Marketing Team and CRM Team to provide a customer perspective in the development of marketing communications.
- Collaboration with various business units with customer touchpoints
- Building and promoting a customer-centric organizational culture - propose and organize activities that promote a customer-centric approach
- Supplementing one's knowledge of the issues necessary to carry out tasks
- Taking care of order in the office
- Caring for the good image of the Company
- Maintaining professional secrecy
requirements-expected :
- Experience in customer experience in the retail banking space documented by projects led
- Analytical skills to identify the customer's biggest problems and creatively develop possible solutions taking into account current and future trends in the CX area
- Experience in designing user experience of digital solutions (UX area)
- Workshop facilitation skills
- Knowledge of service design, design thinking methodologies, and ability to apply them in practice
- Openness, ability to work with diverse stakeholders
- High personal culture and communication skills
- Commitment
- Initiative
- Very good organization of work
- Ability to work in a team
- Knowledge of MS Office
- Knowledge of English at the level of min. B2
- Experience in a similar position: min. 3 years
offered :
- Full-time and long-term cooperation
- Competitive salary
- Technical pieces of training, certificates, and upskilling if needed
- Competence Center mentoring
- Clear career path
- Employee benefits package (private medical care, Multisport)
- Friendly work atmosphere, social events, and team-building meeting
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- integration events
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