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Customer technical support specialist with Georgian
Odpowiedz na ogłoszenieresponsibilities :
- Diagnosing and resolving inbound and outbound calls, emails, and chats.
- Identifying and troubleshooting product issues.
- Preparing reports that describe technical issues for service technicians.
- Monitoring the resolution process of customers' technical issues.
- Assisting customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.
requirements-expected :
- Bachelor’s degree.
- Proficiency in Georgian (minimum C1 level) and English OR Russian (minimum B2 level).
- Strong interest in new technologies.
- At least 6 months of experience handling claims and consumer complaints.
- Solid understanding of Windows and MS Office.
offered :
- Employment contract with a full-time position.
- Work in a comfortable office located in the center of Katowice.
- Comprehensive benefits package, including a MyBenefit cafeteria, private medical care, and life insurance.
- Comprehensive training to fully prepare for the role.
- Free language classes (English & Polish)
- Refer a friend campaign: earn up to 4000 PLN.
- Development: Concentrix Academy (mentoring program for the future Team Leaders), Concentrix University (free online courses).
- Integration events: Winter Party, Pizza Day.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- fruits
- integration events
- no dress code
- video games at work
- coffee / tea
- leisure zone
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