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High Touch Operations Manager
It's time for you!
We are looking for an experienced High Touch Operations Manager for a client in the field of network technologies designed to serve the Internet.
What we expect
- experience as an operations manager or similar
- knowledge of clients' business requirements and adaptation to services
- ability to identify, plan and manage resource requirements
- knowledge of the implementation of Expert Care services
- ability to use operational assessment to recommend practices to improve client operations
- good command of German
- fluent English
Employment agency entry number 47
this job offer is intended for people over 18 years of age
What we offer
- hybrid working model
- office located in Krakow
- temporary employment contract
- Randstad Plus bonus package: sports card and medical care at an attractive price
- Luxmed medical care package
- work in an international team
Your tasks
- delivery of Expert Care services (including PCM, TSOM and legacy TS/SP Advantage, FTS services)
- co-ordinates all areas to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution
- co-ordinates other Expert Care resources (i. e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer’s operational efficiency
- leads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view
- provide status reports to stakeholders
- follow up on open action items and cases to ensure commitments are met
- builds a relationship with customer’s operational team(s)
- identify need for and assist with delivery of customer training
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