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HR Process & Systems Support Specialist
HR Process & Systems Support Specialist
Your responsibilities
- Ensure high quality service of global second level support for all modules in SAP SuccessFactors
- Ensure high quality service of the 3rd level support between Sonova and external SAP SuccessFactors support
- Keep training material up-to-date and create new training materials if needed
- Train the HR Community in the use of the system
- Ensure that the SuccessFactors solution is used correctly
- Ensure that the data in the system is up-to-date
- Collaboration at the development of the system and during the implementation of new modules
- Support implementation of releases
- Testing of new modules
- Help to continuously improve the system
- Create and maintain a robust admin guide and adhere to existing procedural guidelines.
Employer requirements
- Bachelor or Master in business administration
- 2+ years professional experience in supporting area
- Experience in the administration of SuccessFactors HRM suite
- Customer orientation, reliability, patience, open-minded, intercultural collaboration
- Up-to-date knowledge about HR information systems
- Ability to work independent, ability to deal with frustration, fast learner, creativity, can-do mentality, joined-up thinking, accuracy, to be proactive
- Proficiency level in English
- MS Office, HR Information systems, interested in IT in general
What employer offers
- Open corporate culture with supportive atmosphere
- Permanent employment and stable working conditions
- High innovation pace and interesting med-tech products
- Cafeteria benefit system covering private medical care, etc.
- Modern office with comfortable working environment
- Onboarding program including close cooperation with your line manager and the team
- Support in further training and development opportunities
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