IT Helpdesk Support
about-project :
- Are you a tech enthusiast with a knack for problem-solving? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you to unleash your potential and make a meaningful impact!
responsibilities :
- Troubleshooting Windows 10
- Troubleshooting mobile phones in Intune
- End-user training and information
- End-User support:
- Simple daily hardware and software support
- Coordinating support with IT Helpdesk in Sweden
- Purchasing and installing equipment
- Adding and changing trustees and rights
- Changing passwords
- Upgrading hardware and software
- Redirecting data and mail from users leaving the company
- Removing users when the user leaves the company
- Keeping records of IT equipment and phones
- Ordering IT equipment and telephones
- Supervision of the camera system
- Maintaining the proper operation of IT infrastructure (wired and wireless networks, conference devices, meeting sound systems, TVs)
- Support for the production department in configuring machines using network connections
requirements-expected :
- Knowledge of Windows 10 troubleshooting
- Knowledge of basic network troubleshooting
- IT know-how
- Ability to provide support, manage and solve computer errors
- Understanding of Microsoft Windows, all Office applications, and general software knowledge
- Experience in working in the ticketing system (preferably ServiceNow)
- Fluency in English and Polish, written and spoken
- Ability to work in a team
- Good analytical and communication skills
benefits :
- flexible working time
- fruits
- integration events
- corporate sports team
- drinks
- parking space for employees
- employee referral program
- family picnics
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