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IT Support Specialist
Opis stanowiska pracy
For our Client, new Company on Krakow market which has built a SSC structures we are looking for a candidate to position of IT Support Specialist.
Responsibilities:
- Supporting internal customers via phone and remote tools. Handling direct contact with end users on daily basis while troubleshooting their problems related to computer systems, hardware, software, applications, telephone, network.
- Taking ownership of incoming requests till successful resolution including issues escalated from Tier I.
- Identifying and troubleshooting problems using remote desktop tools and other resources.
- Tier 2 Application Support
- Active Directory Administration
- Email security monitoring, Access Requests and other user provisioning tasks
- Assists peers with troubleshooting, SD processes and procedures.
- Supporting colleagues with troubleshooting and incidents resolution.
Supporting : Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Document, etc. )
Requirements:
- Bachelor degree in Information Technology or equivalent
- 2-3 years of experience working in IT service desk
- Fluent knowledge of English, knowledge of other language would be an asset
- Professional certification (e. g. ITIL Foundation) would be an asset
- Network administration and troubleshooting skills
- Knowledge of Operating Systems (Windows, iOS, Android) and Protocols (HTTP, FTP, DNS, IP, SSH, etc. )
- Knowledge of systems and administration of: Active Directory, MS Office, etc.
- Basic network administration
- Experience in VOIP systems
Benefits:
- Stable employment
- Social package (private medical care, life insurance, multisport card)
- Extensive training package
- Annual bonus
- Office in the city center
- Hybrid model of work - 2 days per week in the office
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