Lead IT Specialist with French and English
responsibilities :
- To manage the help desk staff to ensure consistent and high quality service to the customer's End users inline with all SLA s and KPI s.
- To maintain an effective and efficient help desk tightly linked with customer business objectives.
- Ensure continuous improvement of services provided to customer end users.
- Provide Problem Management System support activities
- Act as technical liaison between help desk, customer business groups, and IM support groups
- Maintain technical skill continuity and consistency of help desk staff
- Develop improvement programmes based on the results of customer survey and other measures to meet agreed levels.
- Ensure operational excellence of the help desk.
- Implement Global problem Management and Escalation process.
- Implement & maintain staffing and scheduling for helpdesk.
- Ensure that necessary staffing is there to provide adequate coverage and maintain
requirements-expected :
- Strong Service Desk experience – minimum 3 years
- Good analytical and root cause analysis skills
- Hands-on work experience with the following: Windows Operating systems Experience and knowledge of supporting Google Suite like Gdrive, Gmeet, Gmail etc. Servers: Windows 2000, Windows 2003, 12 Remote desktop connectivity applications,
- Internet browsers (e. g. Explorer, Netscape, Firefox), VPN and remote dial-in users
- Support for laptop, desktops, and printers
- Handheld and mobile device support.
- Languages required: French (minimum C1) and English (minimum B2)
offered :
- Life insurance
- Private healthcare
- MultiSport Card
- Clear career path in a growing multinational organization
benefits :
- sharing the costs of sports activities
- private medical care
- life insurance
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