Manager - Equinix Operations Center
responsibilities :
- Implement Equinix's future-state Service Management capabilities
- Engage with the operational owners of Equinix data centers
- Maintain a business mindset and methodology through training, coaching, and mentoring
- Provide guidance and coaching to EOC supervisors and direct report IC employees
- Serve as a point of escalation for all EOC Specialists
- Facilitate discussions and drive resolution where disagreement exists, escalating where necessary
- Lead the EMEA EOC to meet and exceed Key Performance Indicators
- Lead the EMEA EOC to meet Objectives and Key Results (OKR)
- Work with peers across Equinix to drive cross-functional improvements
- Identify process gaps and issues and drive areas for improvement
- Regularly present to cross-functional teams to achieve set objectives
- Provide support and recommend appropriate, timely, and necessary improvements or enhancements to the site operations team in pursuit of KPI and OKR objectives
- Responsible for weekly, monthly, and ad hoc reporting for executive management
- Present at monthly and quarterly operations review meetings
- Deliver all-hands presentations quarterly to existing EMEA employees
- Participate in EMEA-specific incident bridges, leading the EMEA EOC during the bridge calls
- Ensure that the EMEA EOC adheres to global EOC process standards
- Successfully operationalize incident event management processes for new and acquired IBXs
- Ensure EMEA EOC specialists are upskilled to meet the accreditation testing skills assessment
- Responsible for writing reviews and providing regular feedback to EMEA EOC team members
- Responsible for delivering against scope, schedule, and budget on various assigned projects
- Regularly attend project reviews and communicate project status
- Identify and manage risks and issues, recommending suitable mitigation plans
requirements-expected :
- Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm
- Builds an environment that emphasizes taking initiative and acting quickly
- Builds partnerships and works collaboratively with others to meet shared objectives.
- Creates a climate where people communicate fearlessly
- Holds self and others accountable to meet commitments
- Operates effectively, even when things are uncertain or the way forward is unclear
- Applies understanding of cultural differences to create value for the organization
- Sets high standards of excellence and values disciplined execution
- Fosters creativity and experiments, fails fast and learns quickly
- Skilled at managing complex escalations with leadership
- Ability to inspire behavior change in a highly matrixed environment
- Focuses on execution and impact through clear goals, plans, and accountability
- Skilled at communicating complex concepts in an easy-to-understand way
- Familiarity with data center equipment, architecture, and systems is highly desired
- Proven years of industry experience with data centers or other closely aligned industries
- Proven team leadership experience
- Very strong verbal and written English communication skills
- 4-year college degree
- Experience with Service Management technologies (ITIL, eTOM, ITSM) is a plus
offered :
- Employment in a stable company with an established position in the market.
- Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.
- Challenging job in a dynamic, professional, international and multicultural environment.
- Possibility to participate in company sponsored trainings package.
- Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.
- Paid employee referral program.
- Opportunity to work in supportive, inclusive environment with People-Centric Culture.
- Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
- Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- integration events
- no dress code
- coffee / tea
- drinks
- meal passes
- employee referral program
- charity initiatives
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