POS Support Team Leader
responsibilities :
- Coach and support team in their everyday improvement
- Ownership in the employee's individual career plan within the respective department while providing them with regular feedback on their progress
- Monitor team productivity and quality
- Prepare and submit performance reports
- Organize and conduct training session to improve and support team quality
- Organize workload, in order to quickly identify, address, resolve and avoid productivity bottlenecks
- Maintain a productive and collaborative communication with all involved departments
- Maintain agreed internal service levels
- Identify and report product and service enhancements
- Deal with team on all aspects of daily operations
- Track changes on issues
- Travel to another Shiji office occasionally (quarterly)
requirements-expected :
- Excellent listening and organizational skills
- Ability to work well under pressure
- Ability to motivate
- Excellent communication skills
- Ability to quickly identify issues and corresponding solutions
- Constant will to learn and improve
- Ability to set and reach goals
- Availability for afternoon shift (15:00 - 23:00), morning shift occasionally
offered :
- Private medical care with dentists package for you and your family - Medicover
- Group life insurance for you and your partner - UNUM
- Multisport card included in the MyBenefit package
- Dell laptop, keyboard, mouse, wireless headphones and monitor
- 40h for development during work time
- Free access to group language lessons
- Udemy platform
- In-house workshops, training sessions or meet-ups
- MyBenefit cafeteria and 527 points per month to be used in vouchers
- Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
- Subsidy for the purchase of glasses (300 PLN/year)
- Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
- Chill room with table football & PlayStation
- Free snacks (every day)
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- no dress code
- video games at work
- coffee / tea
- drinks
- leisure zone
- employee referral program
- charity initiatives
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