Process Re-engineering Manager
Process Re-engineering Manager
Your responsibilities- Drive Process Optimization Initiatives: Lead and deliver process optimization projects, ensuring tangible benefits for the Risk & Compliance function.
- Facilitate Workshops: Conduct workshops to identify root causes of pain points, design future state processes, and prioritize improvement opportunities.
- Produce Analytical Outputs: Create detailed summaries of current state analyses and future state designs to guide optimization efforts.
- Track and Report Progress: Consolidate and monitor the progress of process optimization initiatives, ensuring timely and accurate reporting.
- Stakeholder Agreement: Ensure that all process changes and improvements are agreed upon with relevant stakeholders and appropriately documented.
- Effective Communication: Support communication efforts by delivering key messages and strategic updates to relevant parties.
- Promote Continuous Improvement: Champion a culture of change and innovation by promoting the adoption of continuous improvement methodologies and tools.
- Collaborate Across Functions: Build and maintain strong relationships with internal stakeholders and regional teams to foster collaboration and adopt best practices in process optimization.
- Drive Process Optimization Initiatives: Lead and deliver process optimization projects, ensuring tangible benefits for the Risk & Compliance function.
- Facilitate Workshops: Conduct workshops to identify root causes of pain points, design future state processes, and prioritize improvement opportunities.
- Produce Analytical Outputs: Create detailed summaries of current state analyses and future state designs to guide optimization efforts.
- Track and Report Progress: Consolidate and monitor the progress of process optimization initiatives, ensuring timely and accurate reporting.
- Stakeholder Agreement: Ensure that all process changes and improvements are agreed upon with relevant stakeholders and appropriately documented.
- Effective Communication: Support communication efforts by delivering key messages and strategic updates to relevant parties.
- Promote Continuous Improvement: Champion a culture of change and innovation by promoting the adoption of continuous improvement methodologies and tools.
- Collaborate Across Functions: Build and maintain strong relationships with internal stakeholders and regional teams to foster collaboration and adopt best practices in process optimization.
Our requirements- Proven experience (minimum 2 years) in leading continuous improvement initiatives within the banking or financial services industry, with a track record of delivering measurable results.
- Experience working in Business Transformation, Consultancy, Change Delivery, Operations, Lean, Process Improvement and/or Continuous Improvement roles.
- Proven track record of working as part of a team, able to collaborate to accomplish common goals in agile environments.
- Strong understanding of Lean and Lean Six Sigma methodologies, process improvement tools (e. g. , DMAIC, Kaizen), and able to apply a range of tools and techniques across the framework.
- Knowledge and experience of process mapping, process design and process reengineering using a variety of tools and techniques; utilising Lean, Six Sigma, Design Thinking, Agile.
- Excellent analytical skills with proficiency in data analysis tools (e. g. , Excel) and ability to derive actionable insights from a range of datasets.
- Excellent communication and inter-personal skills, including the ability to facilitate, create and present concise and informative presentations (both verbal and written) and Excellent influencing and change management skills. Ability to digest complex business processes, involving multiple stakeholders groups, systems and data sets to produce simplified and easy to understand outputs.
- Lean or Lean Six Sigma experience minimum Level 2a/Green Belt equivalent experience to be demonstrated. Design Thinking knowledge and experience.
- Proven experience (minimum 2 years) in leading continuous improvement initiatives within the banking or financial services industry, with a track record of delivering measurable results.
- Experience working in Business Transformation, Consultancy, Change Delivery, Operations, Lean, Process Improvement and/or Continuous Improvement roles.
- Proven track record of working as part of a team, able to collaborate to accomplish common goals in agile environments.
- Strong understanding of Lean and Lean Six Sigma methodologies, process improvement tools (e. g. , DMAIC, Kaizen), and able to apply a range of tools and techniques across the framework.
- Knowledge and experience of process mapping, process design and process reengineering using a variety of tools and techniques; utilising Lean, Six Sigma, Design Thinking, Agile.
- Excellent analytical skills with proficiency in data analysis tools (e. g. , Excel) and ability to derive actionable insights from a range of datasets.
- Excellent communication and inter-personal skills, including the ability to facilitate, create and present concise and informative presentations (both verbal and written) and Excellent influencing and change management skills. Ability to digest complex business processes, involving multiple stakeholders groups, systems and data sets to produce simplified and easy to understand outputs.
- Lean or Lean Six Sigma experience minimum Level 2a/Green Belt equivalent experience to be demonstrated. Design Thinking knowledge and experience.
What we offer- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
Benefits- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
- In-office gym
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
- In-office gym
Recruitment stages- Online assessment
- Phone interview
- Job interview
- Welcome to HSBC!
- Online assessment
- Phone interview
- Job interview
- Welcome to HSBC!
Your career opportunityThis is a new role which will sit within the existing Organisational Effectiveness team, reporting to the Global Head of Organisational Effectiveness.
The role holder will embed a culture of continuous improvement by driving activities that enable process improvements. This will involve partnering with teams across Risk & Compliance and utilizing the Lean Six Sigma and Design Thinking skill-set to identify and unlock process efficiencies.
The Process Re-engineering Manager will work alongside Organisational Effectiveness Senior Managers on a portfolio of process improvement projects and tasks. The role requires working across regions and subfunctions, exploring processes end to end, undertaking discovery work to gain an understanding of business areas and deep diving into specific business processes. Working in partnership with subject matter experts and providing training and/or coaching on the process improvement methodology will also be a key part of this role.
This is a new role which will sit within the existing Organisational Effectiveness team, reporting to the Global Head of Organisational Effectiveness.
The role holder will embed a culture of continuous improvement by driving activities that enable process improvements. This will involve partnering with teams across Risk & Compliance and utilizing the Lean Six Sigma and Design Thinking skill-set to identify and unlock process efficiencies.
The Process Re-engineering Manager will work alongside Organisational Effectiveness Senior Managers on a portfolio of process improvement projects and tasks. The role requires working across regions and subfunctions, exploring processes end to end, undertaking discovery work to gain an understanding of business areas and deep diving into specific business processes. Working in partnership with subject matter experts and providing training and/or coaching on the process improvement methodology will also be a key part of this role.
HSBC Service Delivery (Polska) Sp. z o. o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o. o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1. 7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
HSBC Service Delivery (Polska) Sp. z o. o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o. o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1. 7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
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