Quality Assurance Analyst with German
Quality Assurance Analyst with German
Your responsibilities- Performing call monitoring and providing trend data.
- Providing feedback to engagement centre agents.
- Preparing and analysing quality reports for management staff review.
- Participating in designing of QA monitoring formats and quality standards.
- Using QA results to compile and track performance at team and individual level.
- Performing call monitoring and providing trend data.
- Providing feedback to engagement centre agents.
- Preparing and analysing quality reports for management staff review.
- Participating in designing of QA monitoring formats and quality standards.
- Using QA results to compile and track performance at team and individual level.
Our requirements- Proficiency in German and an advanced level in English.
- Previous experience as a Quality Assurance Analyst or similar position.
- Adaptability to change and flexibility in adjusting priorities as needed.
- Good analytical skills and customer focus.
- Advanced use of Microsoft Office (MS Excel).
- Proficiency in German and an advanced level in English.
- Previous experience as a Quality Assurance Analyst or similar position.
- Adaptability to change and flexibility in adjusting priorities as needed.
- Good analytical skills and customer focus.
- Advanced use of Microsoft Office (MS Excel).
What we offer- Working in an international organization gives you the opportunity to be part of global, diverse teams with extensive experience in various business functions but sharing same values
- Learning & Growth – we believe that 70% of the learning is on the job and we offer multitude opportunities for you to excel. In addition we support our staff with decimated Learning Courses to support your career pathing
- Support our employees - we take care of your health, also in terms of mental well-being, which is why we offer, in addition to Private Medical Care, the possibility of using psychological support 24/7 - via the Mindgram platform - Mental Health support, focusing on Prevention and Early Intervention
- We care about everyday work comfort -you will work in a modern and intelligent building, with great collaborations zones alongside nicely fitted kitchens, relax rooms with inspiring people around
- Working in an international organization gives you the opportunity to be part of global, diverse teams with extensive experience in various business functions but sharing same values
- Learning & Growth – we believe that 70% of the learning is on the job and we offer multitude opportunities for you to excel. In addition we support our staff with decimated Learning Courses to support your career pathing
- Support our employees - we take care of your health, also in terms of mental well-being, which is why we offer, in addition to Private Medical Care, the possibility of using psychological support 24/7 - via the Mindgram platform - Mental Health support, focusing on Prevention and Early Intervention
- We care about everyday work comfort -you will work in a modern and intelligent building, with great collaborations zones alongside nicely fitted kitchens, relax rooms with inspiring people around
Benefits- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- no dress code
- coffee / tea
- drinks
- parking space for employees
- leisure zone
- extra social benefits
- holiday funds
- redeployment package
- employee referral program
- charity initiatives
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- no dress code
- coffee / tea
- drinks
- parking space for employees
- leisure zone
- extra social benefits
- holiday funds
- redeployment package
- employee referral program
- charity initiatives
Recruitment stages- Apply online
- Phone conversation
- Recruitment meeting
- Assessment Center
- Employment decision
- Apply online
- Phone conversation
- Recruitment meeting
- Assessment Center
- Employment decision
Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow both personally and professionally.
We’re waiting for you to apply so you can discover how you can be part of a team that thrives on meaningful engagement and customer satisfaction. Seize the opportunity to shape the future of customer interactions with BAT's Engagement Centre!
Become a vital part of our Engagement Centre team at British American Tobacco and play a pivotal role in delivering exceptional experiences to our customers. Explore exciting opportunities to grow both personally and professionally.
We’re waiting for you to apply so you can discover how you can be part of a team that thrives on meaningful engagement and customer satisfaction. Seize the opportunity to shape the future of customer interactions with BAT's Engagement Centre!
BAT DBS Poland Sp. z o. o.
British American Tobacco or BAT is a company with 120 years of experience committed to building A Better Tomorrow. We achieve this through a multi – category portfolio transforming towards non-combustible. We are also expending our portfolio “beyond nicotine”. That means delivering products that stimulate the senses of adult consumers, while enhancing satisfaction, enjoyment and wellbeing.
In GBS, we are changing our focus to drive end to end solutions, driven by market demands, beyond our traditional scope in Finance, HR and Procurement, to unlock commercial value and to help simplify the ways of doing business.
We put user experience at the center of everything we do, and we are closely collaborating with IDT and Markets to develop solutions that enable the business to focus on commercial priorities.
We are forward-thinking and digital, leveraging data & analytics, automation and other new technologies and platforms, to deliver value and enable simpler and faster business decisions.
We are recognized as one of the world’s Top 20 Most Admired Shared Services Organizations, acknowledging our business excellence.
Our journey started in 2003, as Regional Finance Shared Services. We continued to move up the maturity curve, driving value growth and scope expansion to become a truly integrated and digitally-enabled "Solution provider" - with 2000+ employees supporting 150+ Markets and 53, 000 colleagues in BAT.
BAT DBS Poland Sp. z o. o.
British American Tobacco or BAT is a company with 120 years of experience committed to building A Better Tomorrow. We achieve this through a multi – category portfolio transforming towards non-combustible. We are also expending our portfolio “beyond nicotine”. That means delivering products that stimulate the senses of adult consumers, while enhancing satisfaction, enjoyment and wellbeing.
In GBS, we are changing our focus to drive end to end solutions, driven by market demands, beyond our traditional scope in Finance, HR and Procurement, to unlock commercial value and to help simplify the ways of doing business.
We put user experience at the center of everything we do, and we are closely collaborating with IDT and Markets to develop solutions that enable the business to focus on commercial priorities.
We are forward-thinking and digital, leveraging data & analytics, automation and other new technologies and platforms, to deliver value and enable simpler and faster business decisions.
We are recognized as one of the world’s Top 20 Most Admired Shared Services Organizations, acknowledging our business excellence.
Our journey started in 2003, as Regional Finance Shared Services. We continued to move up the maturity curve, driving value growth and scope expansion to become a truly integrated and digitally-enabled "Solution provider" - with 2000+ employees supporting 150+ Markets and 53, 000 colleagues in BAT.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: anna_ostafil_External@bat.com.
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