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Senior IT Support Consultant
Odpowiedz na ogłoszenieresponsibilities :
- Join us to sink your teeth into a challenging role as:
- Senior IT Support Consultant
- Imagine being part of our IT Operations Team in Group IT, handling incident management,
- first and second level IT support by phone, e-mail and on-site.
- Your primary responsibilities and tasks will be to deliver IT Support on your two factories in
- Nowa Sol and Leszno, secondary remotely to our other locations in Denmark and Sweden.
- You will be working closely with your IT Support colleagues in Copenhagen, Denmark. Your
- work will be varied between the two locations in Poland, but you will also handling support
- calls and tickets to the rest of the company. Some days you have the dispatcher role, which
- runs in weekly rotation between the IT Support team members.
- Your key collaboration partners will be your colleagues in Group IT, but you will interact with
- people across our entire organization, both office workers and production.
- We are looking for a candidate willing to work in two factories: in Leszno and Nowa Sól.
- Specifically, you will be responsible for:
- Solving first and second level incidents and responding to user service requests from
- our Support helpdesk system;
- Helping users with on-site support to fix hardware and software problems;
- Provide walk-in support at our two locations;
- Setting up laptops and other devices;
- Proactively work to investigate and fix IT challenges;
- Create end user documentation.
requirements-expected :
- We expect the following personal, academic and professional competencies from the ideal
- candidate:
- Analytically and technically strong, with a taste for customer orientation, a customer
- service mindset, and a curiosity for solving complex IT related issues;
- Minimum of 5 years of IT Support consulting experience, preferably in an international
- company, preferably with experience in: 1. And 2. Level supporter on support system and on phone, Windows 10/1, Office 365, Teams, Production IT, Printers, scanners etc. , VMware infrastructure, Windows server;
- Good network understanding;
- Able to accommodate/understand user needs within company policies;
- Installation and replacement of client hardware based on company policies;
- Implementation of local systems and end user software;
- Ability to work independently as well as in a team environment, effectively interacting
- with others;
- Flexible regarding workhours;
- Must demonstrate ‘can-do’ attitude;
- Analytical and structured person with problem solving skills;
- Master degree, preferably IT, is a plus;
- Ability to travel internationally;
- Fluent written and spoken English.
offered :
- Stable employment in multinational company;
- On-going development opportunities;
- Work filled with challenges, interesting projects and great environment;
- Attractive salary based on a full-time employment contract;
- Work in an atmosphere of mutual respect;
- Benefit package including: private medical care co-financed by the employer LuxMed or
- Medicover, group insurance, sports cards MultiSport, co-financing of glasses, fresh fruit
- days, language allowances.
-
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