Senior Service Management /ITSM /ITIL Consultant
Who we're looking for?
- Higher technical degree (computer science, IT management, systems engineering or related)
- Minimum of 7-10 years of experience in IT service management (ITSM), of which at least 3-5 years as a senior or team leader
- Certifications: ITIL v3/v4 Expert, ITIL Managing Professional, or other relevant certifications (COBIT, ISO/IEC 20000, SIAM)
- Experience working with ITSM tools such as BMC Remedy, Jira Service Management, ServiceNow
- Proficient knowledge of ITIL processes (incident management, problem management, change management, service levels, IT configuration and resources, IT service continuity, etc. )
- Experience in data analysis and creating KPI/SLA reports for IT services
- Ability to manage a team, mentor junior members and delegate tasks
- Strong communication skills, ability to communicate effectively with the IT team, management and customers
- Proactive approach to identifying and solving problems, ability to work under time pressure
- The ability to manage changes in an organization, including planning and implementing change strategies.
Nice to have:
- Knowledge of the latest trends and best practices in the ITSM area
- IT infrastructure and architecture - general knowledge of issues related to IT architecture and efficient navigation in the area of technology and infrastructure
- Knowledge of standards and regulations regarding IT service management (e. g. GDPR, SOX, ISO/IEC 27001)
- Knowledge of tools for automating ITSM processes and integrating various systems
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