Senior Service Manager for IT Security Services
responsibilities :
- Managing H&S training documents including analysis&reporting
- Support in performing H&S on site inspections
- Managing first aid provision and other preventive activities in our offices
- Managing refunds of glasses and contact lenses
- Assistance with Health and Safety instructions/procedures
- Assistance with post-accident proceedings
- Participation in the organization of sports and well-being initiatives for employees and support in the organization of social campaigns
requirements-expected :
- have 3+ years proven experience in managing services and supporting Business Customers in international environment, preferably with IT scope,
- have collaborative approach and can build partnership,
- are comfortable in dealing with different stakeholders and can develop positive relationship,
- have excellent composure and professionalism, even in difficult situations,
- have strong analytical skills, excellent in planning and paying attention to details,
- have fast adapting personality with a strong sense of taking responsibility, initiatives and working independently,
- have excellent communication and presentation skills with ability to manage expectations,
- have excellent problem-solving skills and ability to handle difficult situations with tact and diplomacy, try to overcome obstacles
- have ability to cope with a rapidly changing environment,
- are proficient in MS Office, especially Excel and Power Point.
- English level - C1
offered :
- being first point of contact for Business Customers,
- handling escalated Customer issues and complaints in a timely and professional manner,
- ensuring services’ compliance with company guidelines,
- monitor key performance indicators and metrics to track Customer service levels,
- management of agreements and other related documentation, budgeting, planning. Providing timely and high quality information covering analyses, management reporting, monitoring of opportunities and risks,
- building and productizing new services delivered to Business Customers,
- cooperation with Business Customers and internal teams,
- improving efficiency and quality of reporting and processes, seeking opportunities, addressing risks, proposing and driving required actions,
- active participation in the development of controlling tools and process automation.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- remote work opportunities
- flexible working time
- integration events
- coffee / tea
- leisure zone
- extra social benefits
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