Service Coordinator
What youâll be doing:
- Will be part of Platform Management team that maintain and support web applications and platforms after project delivery phase
- Independently co-ordinate live services for international customers (single point of contact for client stakeholders) including maintenance and development streams
- Use ITIL processes in practice to deliver optimized IT services (Incident Management, Change Management, Problem Management)
- Prioritize and manage tasks for engineering team using different systems (co-operation with System Engineers, Application Engineers, Developers and Quality Assurance)
- Controlling the budget utilization and co-operation with client on the prioritization of tasks based on the existing budget or managing client expectations
- Identify, track, and manage mitigation of risks related to the project, escalating any risks requiring additional actions in a timely manner.
- Prepare and share SLA and budget reports
- Create and own a consolidated view of the service backlog, including escalations, issues, and improvements, with relevant business cases and budgetary approvals at a customer level.
- Connect an agile approach with service management daily through co-operation with project teams
What you should have:
- Professional experience in ITSM, either in Service Management or Project Management
- Knowledge of MS Excel
- English (at least B2)
- Excellent communication and analytical skills
- Feel comfortable working with computer software
- Consider yourself a proactive person and like to introduce improvements
What we offer:
- Salary depending on presented skills: for medium role 9 000 â 12 000 PLN gross/month, for senior role 13 000 â 15 000 PLN gross/month on Contract of employment
- Hybrid work style and flexible working hours
- Annual bonus dependent on company profit
- Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
- Additional paid days off as an anniversary reward
- Cafeteria system (MyBenefit) and Lunch compensation (Pyszne Pay)
- Private healthcare for you and your family (Luxmed VIP package)
- Group insurance and travel insurance
- Co-financing your holidays, kindergarten, Multisport Plus, and others
- English lessons during work hours
- Office and online integration events and team building activities
- Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
- Support from your first days at VML - a designated mentor who will support you through your whole career at VML
- Work equipment tailored to your needs with delivery to your door
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