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Service Delivery Manager with IBM Planning Analytics
Odpowiedz na ogłoszenietechnologies-expected :
- ITIL
- IBM Planning Analytics
technologies-optional :
- SAP VIM
about-project :
- Industry: Mobility
- Contract: 12 months + extension
- Start date: ASAP
- Work model: Remote + business trips to Krakow / France office
- Business trips: possible, to France.
responsibilities :
- Being a main point of contact for the service provider or external FTEs responsible for application maintenance.
- Compliance with the defined service or FTEs contract, quality and delivery of services provided and expected from suppliers.
- Coordination with operational managers to ensure the availability of necessary resources for the suppliers to deliver services in compliance with the concept of support chain and end-to-end services.
- Compliance with the transition processes between the project and the run for all services.
- For delivery:
- Definition of operational thresholds to be met by the supplier in line with the Group's business needs.
- Management, validation, and updating of documentation, ensuring that documentation remains company property.
- Monthly pickings to check the operational implementation of the processes defined in the contracts (in coordination with supplier relationship management).
- Implementation of improvement plans (in coordination with supplier management teams) to address potential issues in service delivery.
requirements-expected :
- Strong experience as a Delivery Manager on the application side or similar roles.
- Knowledge of IBM Planning Analytics (implementation into the organization, assure delivery management of that process etc. )
- Strong ITIL knowledge
- ITIL certification
benefits :
- sharing the costs of sports activities
- private medical care
- flexible working time
- integration events
- employee referral program
-
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