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Service Desk Specialist with Italian
Odpowiedz na ogłoszenieabout-project :
- Who we are looking for: Italian speakers - we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude!
responsibilities :
- Delivering high-quality standard customer service;
- Remote support for Deloitte’s employees regarding technical issues;
- Contact with clients via incoming phone calls, self-service tickets and chats
- Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
- Cooperation with IT specialist team to deal with more complex issues;
- Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
- Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
- Take ownership and manage problems to their successful resolutions.
requirements-expected :
- Previous Customer Service within IT experience;
- Excellent Italian verbal and written communication skills - minimum C1 level;
- Very good English verbal and written communication skills - minimum B2 level;
- Good command of MS Office;
- Excellent communication skills;
- Attention to detail and team-working skills;
- Interest into Technology;
- Ability to work shifts (8-19);
- Any specific education is not required – each application will be evaluated individually.
offered :
- Stable job in a multinational company based on an employment contract;
- Working in a flexible hybrid model - partially from home and the office;
- Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e. g. Udemy for Business, LinkedIn Learning);
- Structured onboarding process and Buddy program for new joiners;
- Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
- Attractive benefits.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- corporate sports team
- coffee / tea
- leisure zone
- extra social benefits
- employee referral program
- additional paid 2 days off
- 2 days off for charitable activities
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