ServiceNow & Data Quality Expert
technologies-expected :
- ServiceNow
- Microsoft Excel
- Microsoft Power BI
- ClickSense
- ClickView
- Cognos
- Tableau
about-project :
- The purpose of this global role is to provide SME/Business analyst support in Employee inquiries platforms used in People Services and Solutions (PS&S) - HR ServiceNow but also People Direct Portal or potentially future digital assistant. Other responsibilities will include driving HR Data Quality strategy through identifying and addressing various risk areas connected with data quality, data security, and compliance with GDPR or similar compliance.
responsibilities :
- Act as a Subject Matter Expert / Business Analyst for employees' inquiries regarding systems & platforms
- Provide liaison between the PS&S and the platforms teams
- Improve efficiency in the way of working or through functionalities of the platforms (existing or futures) and is involved in investment requests/business case analysis
- Analyse new cases or new areas of application of existing platforms
- Ensure requirements are understood, developed, tested, and delivered to specification
- Own the relationship with platform architect to identify, prioritize, model, and document business, process, and data requirements
- Represent project stakeholders throughout planning, development, and release processes
- Work with the platform team to develop release estimates & supporting the testing efforts
- Cooperate with stakeholders to drive adoption by designing and providing necessary training, identifying and addressing wrong ways of working, providing documentation
- Be the first point of contact for potential malfunctions of the platforms
- Own PS&S Data Quality framework (tool for identifying data quality/security risks and mitigation actions)
- Coordinate central/regional/local data quality checks that are needed to mitigate the risks and report on the status
- Involve CI in analysis of more complex data quality issues to provide structural solutions to the problems
- Be an expert and contact point for Data Privacy matters for the process in scope of PS&S
requirements-expected :
- Fluent English
- Solid experience in global or regional Shared Services environments in HR area working as business analyst / SME to ServiceNow platform (or similar) and/or HR chatbots
- Excellent understanding of Workforce Administration Processes like Hiring, Moving and Exiting, Payroll
- Experience working with Workday; previous experience in working in Workday HCM especially Reporting or OM module will be an asset
- Practical knowledge of risk management and assurance processes
- Understanding and practical application of reporting and analytical tools (e. g. Excel, PowerPivot, Power BI, ClickSense, ClickView, Cognos, Tableau or similar
- Very Good understanding of Quality Management subject areas like
- Continuous improvement mindset
- Good understanding of technologies applied to HR Shared Service environments
offered :
- Flexible working hours & hybrid work environment (13 days working from home each month)
- Medical insurance
- Cafeteria Platform for co-financing of Multisport or vouchers
- Extensive learning opportunities and flexible career path
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- remote work opportunities
- flexible working time
- fruits
- corporate products and services at discounted prices
- integration events
- corporate sports team
- retirement pension plan
- corporate library
- coffee / tea
- parking space for employees
- extra social benefits
- meal passes
- sharing the costs of tickets to the movies, theater
- holiday funds
- employee referral program
- charity initiatives
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