Site IT Service Delivery Manager
technologies-expected :
- SNOW Service Now Enterprise IT Management Platform
- Microsoft DevOps
- Microsoft Azure
- SAP S4Hana
- Information/Data & Analytics/Business Intelligence
- Microsoft Excel
- ITIL
- L6S
- PM/Agile PM
- COBIT
about-project :
- As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.
- Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.
- The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.
- In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.
responsibilities :
- Manage the Site IT team/ resources in the factory or Hitachi Energy site
- Act as a point of contact for IT supplier and CDC teams for IT related topics
- Ensure the Ticket Mgt, Ticket Triage and Escalation
- Provide Infrastructure support/ delivery onsite
- Maintain Governance and security onsite
- Collect and manage the demand business requirements for factory / office
- Provide IT Build project management
- Provide a first line support and governance for applications
- Ensure OT Asset IT/OT Cybersecurity operational management
- Ensure First response for Cybersecurity emergency
- Plan and manage factory/ site IT Budget and cost control
- Ensure Machine Connectivity with network core switches.
- Manage specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope)
- Ensure access to relevant applications for the factory or Hitachi Energy site
- Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.
- Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee
- Factory/ Site IT Site Delivery Managers- Work Onsite to the site or factory your assigned to full time.
requirements-expected :
- Bachelor’s degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems.
- 5+ years prior experience in IT
- 2+ years prior experience in IT management role
- Fluent English communication skills & good local language skills of the major country of responsibility
- 2 years of experience in project management of complex global projects.
- Experience in process management, business process improvement, business process management, or value stream mapping.
- Experience with manufacturing operations methods, process, and change management is an advantage.
- Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
- Flexibility to manage multiple shifts of IT resources in a factory environment.
benefits :
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- flexible working time
- coffee / tea
- drinks
- parking space for employees
- extra social benefits
- sharing the costs of tickets to the movies, theater
- christmas gifts
- employee referral program
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