Sourec 2 Pay Helpdesk Specialist
We are looking for a Source 2 Pay Helpdesk Specialist who will join leading global supplier of catalysts, engineered materials and fine chemicals located in Poznań.
Responsibilities
• Act as the Subject-Matter Expert (SME) of the S2P Helpdesk
• Analyze and provide secondary resolution on the chronic issues assigned by the S2P
Helpdesk Tier 1 Support through the ticketing system
• Perform deep dive analysis on all assigned requests/ issues and escalate to the appropriate support group to expedite the requests and resolve system and/or data related issues
• Identify quality solutions and communicate in an effective and timely manner
• Perform call back processes (customer facing) for both internal and external customers to expedite issue resolution
• Contribute to ensuring that the team’s key performance metrics and targets are met
• Improve efficiency and customer satisfaction by proactively seeking opportunities to optimise and improve existing processes and tools
• Act as ancillary service and intelligence in providing feedback, resolution, and intelligence source for any process improvement breakthroughs
• Collaborate with global team members involved in the source to pay process
• Ensure close connectivity and alignment with the Integrated Supply Chain (ISC) organisation
• Understand Error Messaging across Source to Pay platforms and systems
• Monitor and resolve technical issues related to interfaces between Ariba and various internal systems and ensure data accuracy
• Handle defect tracking process, issue resolution, and escalation procedures
• Creation of reports related to Source to Pay Helpdesk performance, projects, etc.
• Act as backup support for S2P Helpdesk Tier 1
Required Qualifications:
• Relevant experience in Source to Pay, Procure to Pay or Accounts Payable
• English and German languages are required
• Proficient in Microsoft applications (Word, Excel, PowerPoint, Access
• Work knowledge in SAP ECC 6, R3 or HANA, Ariba Supplier Network
• Strong analytical, problem-solving mindset and debugging skills
• Experience on Ariba modules, such as, but not limited to the following
−Buying, multi-ERP edition
−Commerce Automation
−Supply Chain Collaboration for Buyers forecast add o n
−Payables
−Guided Buying
What we offer:
• Annual Bonus
• Remote work policy –– hybrid working model
• Premium Medical Insurance (Medical Insurance (for employees & family members) & family members)
• Life Insurance (for employees & family members)
• Reimbursement for glasses for computer work
• Sports Card
• Language Course
Hays Poland sp. z o. o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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