SRE Coordinator - Fintech/ Crypto
technologies-expected :
- Jira
- Confluence
- Datadog
- k8s
about-project :
- We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. It has a team of more than 400 professionals developing various products and services to safeguard cryptocurrency assets, including worldwide leading hardware wallets.
- As a SRE Coordinator, you would be acting as a client advocate while working as part of the team which is running the service. You'll champion clients' interests to enhance satisfaction to build strong and long-lasting relationships.
- Our Architecture and Technology Stack
- CI/CD pipelines
- Git, GitHub, GitHub Actions
- AWS
- Kubernetes, EKS
- Helm Charts
- Docker
- Spinnaker/ArgoCD
- Saltstack, Terraform
- Ubuntu
- Jira, Confluence
- IaC/Infrastructure as Code
- Datadog, Prometheus, Grafana, Fluentd
responsibilities :
- A) Build it:
- Define KPIs and functional requirements for dashboards, reporting systems and monitoring, so they would be able to track the quality of services. In particular for the incident and problem management
- Manage reporting dashboards/systems and provide regular reports for the quality of the services running
- Run periodical governance meetings with teams involved to coordinate and manage continuous improvement plan for service management: track action plan/its execution as determined in the result of root cause analysis
- Manage continuous improvement of the incident and problem management processes and procedures in the role of the project manager: propose, implement, and monitor results for quality and effectiveness of the execution
- Execute quality control of documents that outline incident post-mortems such as how to handle service failures
- B) Run it:
- Be part of the pool of 24/7 incident managers as part of the escalation path in support of prod engineers to facilitate the resolution plan, coordinate its execution and further manage the continuous improvement plan
requirements-expected :
- Bachelor's degree in Computer Science, Engineering, or related field
- At least five years' experience working in an IT Service Management, or a similar role
- Strong knowledge of IT service management software including ITIL, SRE, and DevOps
- Experience working with IT systems and software such as JIRA, Confluence, Datadog, k8s, CDN(Cloudflare/Fastly)
- Excellent communication and interpersonal skills to collaborate with tech teams and service providers effectively. This includes strong written and verbal communication skills
- Ability to analyze a high volume of technical data and work in a fast-paced environment
- Strong problem-solving, analytical, and time-management skills
offered :
- Knowledge sharing within our company
- Agile and friendly atmosphere, non-violent communication, and full respect for diversity
- Possibility to choose from onsite (in Lodz, Poland) or hybrid work (one day a week in our office in Łódź city centre)
- Remuneration on B2B contract: 1. 100 -1. 250 PLN net/day
benefits :
- sharing the costs of sports activities
- private medical care
- flexible working time
- integration events
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