Team Leader with German
Team Leader with German
Your responsibilities- Important individual tasks
- Driving the quality and quantity of outputs from all assigned customer associates
- Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.
- Control of deployment times (e. g. duty roster, breaks)
- Productivity: target achievement regarding operational, project-specific key figures
- Leadership of the customer associates
- Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
- Performance management and maintaining adherence to required standards, processes, and workflows
- Follow-up and control of quality assurance
- Conducting employee reviews
- Project-related tasks
- Maintaining project documentation and the associated tools
- Planning and follow-up (reviews) of training courses for customer associates
- Organising and implementation of team meetings and briefings
- Preparing of required reports and presentations
- Important individual tasks
- Driving the quality and quantity of outputs from all assigned customer associates
- Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.
- Control of deployment times (e. g. duty roster, breaks)
- Productivity: target achievement regarding operational, project-specific key figures
- Leadership of the customer associates
- Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
- Performance management and maintaining adherence to required standards, processes, and workflows
- Follow-up and control of quality assurance
- Conducting employee reviews
- Project-related tasks
- Maintaining project documentation and the associated tools
- Planning and follow-up (reviews) of training courses for customer associates
- Organising and implementation of team meetings and briefings
- Preparing of required reports and presentations
Our requirements- German C1 level is a must
- English B2+
- Customer-oriented thinking and attitude
- Excellent organizational and communication skills
- Very good analytical and critical thinking
- Service-oriented, appreciative, and respectful attitude
- Good understanding of relationships and strong relations building skills
- Experience in a position of responsibility (Deputy Team Leader / Supervisor role)
- Availability for 8 weeks of training abroad
- Willing to work shifts
- German C1 level is a must
- English B2+
- Customer-oriented thinking and attitude
- Excellent organizational and communication skills
- Very good analytical and critical thinking
- Service-oriented, appreciative, and respectful attitude
- Good understanding of relationships and strong relations building skills
- Experience in a position of responsibility (Deputy Team Leader / Supervisor role)
- Availability for 8 weeks of training abroad
- Willing to work shifts
What we offer- Performance bonus
- Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- A multinational environment with strong ties to Swiss business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
- Performance bonus
- Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- A multinational environment with strong ties to Swiss business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
Benefits- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- integration events
- no dress code
- coffee / tea
- employee referral program
- charity initiatives
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- integration events
- no dress code
- coffee / tea
- employee referral program
- charity initiatives
Becoming a Team Leader at Capita:We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.
We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.
Capita (Polska) Sp. z o. o.
You’ll be joining a network of 55, 000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55, 000 employees, operating in the UK, Europe, India and South Africa.
Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.
Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Capita (Polska) Sp. z o. o.
You’ll be joining a network of 55, 000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55, 000 employees, operating in the UK, Europe, India and South Africa.
Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.
Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
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